Sunday, February 16, 2003

via the Computer Vet Blog:

What's Your Idea of a Mental Model?

To illustrate the consequences of having a mismatched mental model, I describe a person who goes into a buffet restaurant and waits for someone to take their order. The person’s mental model of how that restaurant operates doesn’t match the actual situation, and he would experience confusion and frustration until he modified his original model to include buffets.

posted by Scott Schrantz at 10:31 PM Comment?

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