Sunday, December 26, 2004
ABC News: Computer Crash Forces Comair Cancellations
ABC News: Computer Crash Forces Comair Cancellations
HEBRON, Ky. Dec 25, 2004 — Comair canceled all its 1,100 flights on Saturday because computer problems knocked out its system that manages flight assignments, a spokesman said.
Nick Miller, a spokesman for the Delta subsidiary based at Cincinnati/Northern Kentucky Regional Airport, said the cancellations affected 30,000 travelers in 118 cities.
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Count me among the 30,000. But thank goodness I was with family for Christmas and today's trip was to see some cousins in Cincinnati. I wasn't able to get through on the Delta number to rebook (imagine that . .. .) but was able to talk to the Springfield gate agent again and he rebooked me on tomorrow evenings flight. I just checked again and that is the first flight schedule. With only 3 flights a day between Springfield MO and Cincinnati, I imagine it's low priority versus the hundreds of flights other places. It has messed with my rental car reservation and although Travelocity did all it could, my rate went up $50. Next time I'll try to get the same rate through the rental car company. Laura at National Car Rental tried to help but their agreement with Travelocity didn't allow me to make the changes that resulted from changes beyond my control. That's part of why Travelocity is cheaper. Part of that problem was that the change was less than 24 hours before departure time which meant there was a cancellation fee that negated starting all over. And, with the weather and computer confusion in Cincinnati, I didn't want to be stuck without a vehicle.
That will allow me to get some more housecleaning done and possibly even get my taxes done for the accountant as well as some more coursework preparation - that way I can relax even more once I head out tomorrow. And, if I was driving as originally planned, I'm only arriving a few hours behind schedule anyway and would still have the 11-13 hour drive on the other end, too.
HEBRON, Ky. Dec 25, 2004 — Comair canceled all its 1,100 flights on Saturday because computer problems knocked out its system that manages flight assignments, a spokesman said.
Nick Miller, a spokesman for the Delta subsidiary based at Cincinnati/Northern Kentucky Regional Airport, said the cancellations affected 30,000 travelers in 118 cities.
---------------
Count me among the 30,000. But thank goodness I was with family for Christmas and today's trip was to see some cousins in Cincinnati. I wasn't able to get through on the Delta number to rebook (imagine that . .. .) but was able to talk to the Springfield gate agent again and he rebooked me on tomorrow evenings flight. I just checked again and that is the first flight schedule. With only 3 flights a day between Springfield MO and Cincinnati, I imagine it's low priority versus the hundreds of flights other places. It has messed with my rental car reservation and although Travelocity did all it could, my rate went up $50. Next time I'll try to get the same rate through the rental car company. Laura at National Car Rental tried to help but their agreement with Travelocity didn't allow me to make the changes that resulted from changes beyond my control. That's part of why Travelocity is cheaper. Part of that problem was that the change was less than 24 hours before departure time which meant there was a cancellation fee that negated starting all over. And, with the weather and computer confusion in Cincinnati, I didn't want to be stuck without a vehicle.
That will allow me to get some more housecleaning done and possibly even get my taxes done for the accountant as well as some more coursework preparation - that way I can relax even more once I head out tomorrow. And, if I was driving as originally planned, I'm only arriving a few hours behind schedule anyway and would still have the 11-13 hour drive on the other end, too.
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