Kelly in Kansas

"The majority of student complaints turn out to be baseless. Department heads who follow up each gripe with a CSI-worthy investigation will find themselves overworked and unpopular, while trying to explain to their superiors why faculty morale and department productivity continue to decline.

Effective chairs, on the other hand, deal with each complaint as common sense dictates -- which, about 70 percent of the time, means ignoring it."

// posted by Kelly in Kansas @ 7:55:00 AM